Terms of Sale

SALE

During check-out, in addition to the shipping data, it is necessary to enter the tax code of the order holder that we need to issue the tax invoice. The invoice is issued when the order is shipped, the customer can request a copy that we will send via email.

Once the order has been confirmed, the goods will be entrusted to the courier, barring exceptions, within 24 working hours excluding Saturdays, Sundays and holidays. The purchased goods will be delivered to the address provided by the customer, who will receive an email confirming the shipment. We recommend that upon receipt of the order, in the event of obvious external signs on the package such as damage or any sign that may have compromised the integrity of the content, to accept the package with the acceptance with reservation clause . Only in this way will we be able to take action against the courier to obtain any refunds. We remind you that Nerd Zone Milan is no longer responsible for the goods after 3 days from receipt by the customer, who must communicate any problems within this period. Furthermore, Nerd Zone Milan is in no way responsible for any delays in order deliveries. Each product we ship is packaged and protected in the best possible way, but there is no guarantee that no damage will be caused during transport. Boxes that have slight wear (creases or dented corners) are not eligible for replacement , we will not issue discounts, credits or refunds on the item or shipping charges. If the item you receive has obvious manufacturing defects please contact us by email with pictures that highlight the problem.

RIGHT OF WITHDRAWAL – ART. 64 LEGISLATIVE DECREE NO. 206 OF 06/09/2005

As provided for by Legislative Decree no. 206 of 06/09/2005, the customer is granted the right of withdrawal, which provides the possibility of obtaining a refund or returning the purchased product. This right must be exercised within 7 days of receiving the goods. Shipping costs for returning the goods are paid by the customer.

The right of withdrawal cannot be exercised if the product to be returned has already been used or can no longer be resold as new.

Within 7 days of receiving the goods, the customer must send to Nerd Zone Milano via email to nerdzonemilano@gmail.com the request for withdrawal indicating his/her personal details, the order/invoice number, the refund method and the reason for the withdrawal. Once the request for withdrawal has arrived, we will communicate to the customer, via email, the address to which to ship the goods to be returned. The package must be packaged correctly, in case of damage to its contents or loss, the costs of the goods no longer saleable will be deducted from any refund.

PREORDER RULES

Pre-orders cannot be cancelled, the user can always return the product by making a request within 7 days of receipt, sending it back at his own expense exactly as he received it (unopened and sealed).

In case of cancellation of a pre-order made with a 30% deposit, the latter is NOT refundable as the pre-ordered item is purchased expressly for the customer on order, the same applies in case of a pre-order made with full payment for the item.

The return by the customer must take place within 14 days of the request for withdrawal. After receiving the goods and checking their integrity, we will proceed to make the refund via the method previously chosen by the customer. The Right of Withdrawal does not apply to pre-order or made-to-order products, as they are products that we purchase upon direct request from the customer.

INFORMATION ON THE PROCESSING OF PERSONAL DATA

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NERD ZONE MILAN,

with registered office in Piazza Rosa Scolari n° 8 – 20151 Milan (MI), VAT number 13418300961.

We hereby inform you pursuant to art. 13 Legislative Decree 30/06/2003 n. 196 (hereinafter, “Privacy Code”) and art. 13 EU Regulation n. 2016/679 (hereinafter, GDPR) that your data will be processed in the manner and for the following purposes:

1. OBJECT OF THE TREATMENT

The Data Controller processes personal, identifying data (for example, name, surname, company name, address, telephone, e-mail, bank or payment details) hereinafter, "personal data" or also "data", communicated by you when concluding contracts for the Data Controller's services.

2. PURPOSE OF THE PROCESSING

Your personal data are processed:

A) without your express consent (art. 24 letter a), b), c) Privacy Code and art. 6 letter b), e) GDPR), for the following service purposes:

  • conclude contracts for the Data Controller's services;

  • fulfill pre-contractual, contractual and tax obligations arising from existing relationships with you;

  • fulfill obligations established by law, by a regulation, by community legislation or by an order of the Authority (such as for example in the field of anti-money laundering);

  • exercise the rights of the Data Controller, for example the right to defense in court;

B) only with your specific and separate consent (articles 23 and 130 of the Privacy Code and art. 7 of the GDPR), for the following marketing purposes:

  • send you via email, post and/or text message and/or telephone contact, newsletters, commercial communications and/or advertising material on products or services offered by the Data Controller and detection of the degree of satisfaction with the quality of the services;

  • send you commercial and/or promotional communications from third parties via email, post and/or text message and/or telephone contact.

We would like to inform you that if you are already our customers, we may send you commercial communications relating to the Data Controller's services and products similar to those you have already used, unless you disagree (art. 130 c. 4 Privacy Code).

3. TREATMENT METHODS

The processing of your personal data is carried out by means of the operations indicated in art. 4 of the Privacy Code and art. 4 n. 2) GDPR and specifically:

  • collection, recording, organization, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and destruction of data. Your personal data are subjected to both paper and electronic and/or automated processing.

The Data Controller will process the personal data for the time necessary to fulfill the purposes set out above and in any case for no longer than 10 years from the termination of the relationship for service purposes and for no longer than 2 years from the collection of data for marketing purposes.

4. ACCESS TO DATA

Your data may be made accessible for the purposes referred to in art. 2.A) and 2.B):

  • to employees and collaborators of the Data Controller and abroad, in their capacity as persons in charge and/or internal data processing managers and/or system administrators;

  • to third-party companies or other entities (for example, credit institutions, professional firms, etc.) that carry out outsourcing activities on behalf of the Data Controller, in their capacity as external data controllers.

5. COMMUNICATION OF DATA

Without the need for express consent (pursuant to art. 24, letters a), b), d) of the Privacy Code and art. 6, letters b) and c) of the GDPR), the Data Controller may communicate your data for the purposes referred to in art. 2.A) to Supervisory Bodies, Judicial Authorities, as well as to those subjects to whom communication is mandatory by law for the fulfillment of the aforementioned purposes.

These subjects will process the data in their capacity as independent data controllers. Your data will not be disclosed.

6. DATA TRANSFER

Personal data is stored at the Data Controller's headquarters, within the European Union. In any case, it is understood that the Data Controller, if necessary, will have the right to move the servers even outside the EU. In this case, the Data Controller hereby ensures that the transfer of data outside the EU will take place in compliance with the applicable legal provisions, subject to the stipulation of the standard contractual clauses provided by the European Commission.

7. NATURE OF DATA PROVISION AND CONSEQUENCES OF REFUSAL TO RESPOND

The provision of data for the purposes referred to in art. 2.A) is mandatory. In their absence, we will not be able to guarantee you the Services referred to in art. 2.A).

The provision of data for the purposes referred to in art. 2.B) is optional. You can therefore decide not to provide any data or to subsequently deny the possibility of processing data already provided: in this case, you will not be able to receive newsletters, commercial communications and advertising material relating to the Services offered by the Owner. However, you will continue to be entitled to the Services referred to in art. 2.A).

8. RIGHTS OF THE INTERESTED PARTY

In your capacity as interested party, you have the rights set forth in art. 7 of the Privacy Code and art. 15 of the GDPR and specifically the rights to:

• obtain confirmation of the existence or otherwise of personal data concerning you, even if not yet registered, and their communication in an intelligible form;

• obtain an indication of the origin of the personal data, the purposes and methods of processing and the logic applied in the event of processing carried out with the aid of electronic instruments as well as the identification details of the owner, the managers and the designated representative pursuant to art. 5, paragraph 2 of the Privacy Code and art. 3, paragraph 1, GDPR;

• obtain the updating, rectification or, when interested, the integration of data; b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including data whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed;

• where applicable, you also have the rights set out in Articles 16-21 GDPR (Right to rectification, right to be forgotten, right to restriction of processing, right to data portability, right to object), as well as the right to lodge a complaint with the Guarantor Authority.

9. HOW TO EXERCISE YOUR RIGHTS

You may exercise your rights at any time by sending:

  • a registered letter to: Giuliano Gusmaroli, Via Rombon 45 – 20134 Milan (MI)

  • an email to: nerdzonemilano@gmail.com

10. OWNER, RESPONSIBLE PARTIES AND APPOINTEES

The Data Controller is

Giuliano Gusmaroli, Via Rombon 45 – 20134 Milan (MI)

The updated list of data controllers and processors is kept at the registered office of the Data Controller.